Hundreds (if not thousands) of municipalities across the country have started to take advantage of managed technology services. This popular shift allows local governments to focus on their community, not on fixing miscellaneous technology issues that arise throughout the workday. But why have so many municipalities decided to outsource their technology?
We have identified 5 telltale signs that will help you determine if your city is in need of a managed technology service. Take a look at them below:
1. There is lack of technology strategy and vision.
If you had to explain your technology strategy and vision today, could you do it? For many, the answer is no. Whether the IT team owns the strategy and vision, or the responsibility is that of the city administrator, everyone must share a common vision and strategy in order for technology to evolve and improve the community. When there is no clear strategy, it is difficult to advance technology.
2. IT can have high department turnover.
It’s no surprise that technology is a booming job market. Everyone is looking for talented technology resources. That means that your community isn’t just competing with other local governments for tech talent. You’re competing with large and small businesses (both of which can typically pay a higher salary).
Once qualified technology staff are found, they often leave for a higher paying job within a matter of a few years. The best way to ensure that you won’t run into technology staffing issues and turnover is by outsourcing its technology.
3. Your hardware can’t be trusted.
Do you have unreliable IT infrastructure? Messy closets? Do you experience regular interruptions to IT service? Are there long-standing problems within your network? If so, it may be time to consider a managed solution. Our Sam solution combines both hardware and service into one effective package. This ensures that your municipality not only has the service that it needs, but it also has sustainable hardware that doesn’t go underutilized.
4. There are lengthy wait times for IT support.
Technology is imperative to an entire community. In fact, most city employees rely on technology every day to effectively do their job. Therefore, when technology support is needed, staff require immediate support to get back on track. Simply put, your organization cannot afford to wait days upon days for IT support.
5. Technology stats and reporting aren’t accessible or insightful.
Is your municipality tracking technology work orders? Do you track customer satisfaction? City leaders need visibility to the technology statistics and reports that inform them as to whether their technology is working for them or against them. It’s important that communities have Help Desk performance statistics as well as frequent updates about problem areas, advancements and future tech plans.
If your municipality is experiencing any of the issues above, it is time to look into a managed technology solution. Our Sam platform, for instance, simplifies and combines the way technology is delivered to communities. Sam and its strategic technology management empowers communities to take a big leap forward and is worth looking into if your city struggles with any of the telltale signs above.
Contact us today to learn more about our managed IT solutions.