Help Desk
Here to help you with your technology.
Technology requires support. Having the right IT team on your side is vital to running a successful
community organization and ensuring a great experience for you and your citizens.
We answer the call—quickly—with one-on-one solutions.
Community Focused
We support only Civic ITC communities. This exclusive focus and highly trained staff provide robust technical support so you can stay focused on what matters most.
People Powered
Technology changes. And, sometimes, it breaks. Our dedicated staff, located right here in the Midwest, provides immediate, one-on-one consulting.
In-Person Support
Some problems can’t be solved remotely, so we offer on-site support when needed. Our professional service staff works quickly to resolve issues.
Real-Time Solutions
Our service technicians receive satisfaction ratings higher than 96 percent. No matter how big or small the issue, we handle it. Open tickets are tracked continuously until they’re closed. And no matter the technology platform, our Help Desk staff gets it and provides real-time solutions.
Your Teammate
Many communities aren’t large enough to justify true in-house support staff that offer specialization and optimization. Instead, technicians wear many hats. That’s how we are able to deliver more responsive, knowledgeable support. With Civic you have an entire team, not just one person. Through specialization and focus, we help your community move from reactive to proactive.
Always Available
We answer all Help Desk requests within 24 hours. Our goal is first-call resolution. With a commitment to service like no other help desk in the industry, we offer custom solutions to fit your communities particular need. The result is a process that matches your workflow and manages your on-site ticket requests.